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| Exploring Trust Evolution in Online Public Crisis of Infrastructure During Extreme Climate Emergency |
| WANG Yang1, GONG Ruoyan1, XU Peizhi1, SUN Xueliang2, TANG Yufei2
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1. School of Civil Engineering, Wuhan University, Wuhan 430072, China;
2. China Planning Institute (Beijing) Planning and Design Co, Beijing 100044, China |
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Abstract In order to explore the trust evolution of infrastructures and effectively prevent the online public opinion crisis in extreme climate emergencies. Selecting the “July 20” extreme heavy rainstorm in Zhengzhou, China as the case. Public opinions of Sponge City projects on Sina Weibo were captured. Content analysis, sentiment analysis, and curve fitting method were conducted to identify trust dimensions, users’ behaviors, and evolution patterns. The results indicated that the crisis began with the opinions of integrity-based trust damage from media practitioners, then broke out with opinions of compound-dimensions trust in the guidance of elites and media practitioners. Afterwards, it declined in the authoritative explanation of news organization. In the end, the public opinion crisis subsided with the continuous but low-impact opinions of trust damage by individuals.
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Received: 09 October 2023
Published: 09 October 2025
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